At The Crafty Nomad we respect the privacy of visitors to our website www.thecraftynomad.co.uk and sub-domains. This policy is concerned with how we collect information, what we do with it and what controls you have over your personal information.
The Crafty Nomad writes and sells quilt and sewing patterns, either by direct sales or via our subscription service. We may also sell related products from time to time.
We take our duty to process your personal information very seriously. This policy explains how we collect, manage, use and protect your personal information.
We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated.
Refer to the sections below for more details on how and why we use your personal information:
In this policy references to The Crafty Nomad, or to ‘we’ or ‘us’ are to Joanne Westfoot trading as The Crafty Nomad which is based in England.
The Crafty Nomad is what’s known as the ‘controller’ of the personal information you provide to us. We will usually collect basic personal information about you like your name, postal address, telephone number, email address and your payment details if you are purchasing from us.
Sometimes we will collect other information about you. We will be very clear with you that we wish to collect such information, our reason for collecting such information, and we would only do so with your consent. We do not collect sensitive data.
Please let us know if your personal information changes so that we can keep our records accurate and be able to contact you if necessary. We may contact you via, telephone, text, email or post.
We collect your personal information in connection with specific activities, such as, newsletter requests, registration of subscription service, product purchases, course / class sign up, feedback, competition entries, information you provide in public forums on our sites and applications.
The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don't have to disclose any of this information to browse our main website. However, if you choose to withhold requested information, we may not be able to provide you with certain services. You will need to sign in with your email address to access our free content in our online sewing school.
Sometimes, with your consent, we will process your personal information to provide you with information about our work or our activities that you have requested or are expecting.
On other occasions, we may process personal information when we need to do this to fulfil a contract (for example, if you have purchased something from our online shop) or where we are required to do this by law or other regulations.
The Crafty Nomad also processes your information when it is in our legitimate interests to do this and when these interests do not override your rights. Those legitimate interests include providing you with information on our products, services, products, newsletter requests, feedback, competitions and other activities. Please see the section on 'Legitimate Interest' for more information.
We will also hold information about your details so that we can respect your preferences for being contacted by us. We collect your personal information in a number of ways:
Please note that we will not knowingly market to or accept orders for goods or services from persons aged under 18 years.
As a parent or guardian we encourage you to be aware of the activities in which your children are participating, both offline and online. If your children voluntarily disclose information, this may encourage unsolicited messages. We suggest that you discourage your child from providing any information without your consent.
We store your information, whenever possible, on secure servers in the European Economic Area (EEA). Our Online course platform Zenler provider based in the UK is our data processor and we have entered into data processing agreement for the processor to protect your personal data. However, some of our suppliers are based outside the EEA and therefore your information may be accessed outside the EEA. This will be done in accordance with guidance issued by the Information Commissioner’s Office.
Currently we use the following service providers based outside the EEA: Mailchimp (email marketing newsletter); Square Space (web host); Stripe & Paypal (payment services); Etsy; Moonclerk (subscription management); and Facebook (social media).
We have procedures and security features in place to keep your information secure once we receive it. This is detailed in our Data Protection and Security Policy.
If you would like to change the way you hear from us or no longer wish to receive direct marketing communications from then use the contact form on our 'Contact Us' page, email us or click on the Manage your preferences link at the bottom of our emails.
We have a number of lawful reasons that mean we can use your personal information. One of these is something called 'legitimate interests'. Broadly speaking Legitimate Interests means we can process your personal information if: we have a genuine and legitimate reason; and we are not harming any of your rights and interests.
Please read the information we have provided in the 'Legitimate Interest' Policy for more detailed information.
We do not share your information with any other organisations or individuals unless we are when obliged to by law, for purposes of national security, taxation and criminal investigations and in the following instances:
And, we will never sell or rent your personal information to other organisations.
Our website contains links to third party websites, plug-in and applications. If you click on those links and enabling those connections may allow those third parties to collect or share data about you. We do not control these third party websites or have any responsibility for their privacy policies. So we would encourage you, when you leave our website, to view the privacy policies of other websites
We hold your information only as long as necessary for each reason that we use it. We have provided some examples of the time we will keep your information in this paragraph but you can contact us for more information.
If decide not to support The Crafty Nomad any more or request that we have no further contact with you, we will keep some basic information in order to avoid sending you unwanted materials in the future and to ensure that we don’t accidentally duplicate information.
If you make a purchase from us, we will keep the purchase information for a period of seven years for accounting purposes.
Our Cookie Policy is available to view HERE.
You have a number of rights about how the personal information you provide can be used. These are:
If you would like to know more about your rights under the data protection law, you can find out more at the Information Commissioners Office website.
Remember, you can change the way you hear from us or withdraw your permission for us to processing your personal information at any time by using the form on our 'Contact Us' page, email us or click on the Manage your preferences link at the bottom of our emails.
f you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us (details at the bottom of this page), we will be happy to help.
If you wish to raise a complaint on how we have handled your personal information, please contact us so we can investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
You can contact The Crafty Nomad:
By email: jo@thecraftynomad.co.uk
This document was last updated: October 2020